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Experienced terrific shopper service sine 1/17. Been pulled from the FRA flight and stayed for two days in Philly. Currently 1/19 I'll resume my flight to FRA with as many as par documentation. To my shock the ticket agent in the check in counter ended up Definitely impolite, not helpful and expected me to seek out my luggage which was checked in within the 17th Which I was unable to retrieve when I was pulled from the flight on Sunday.

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AA dropped my baggage in Miami by not possessing it with me on my flight to Talahassee, Fl and Once i lodged a complaint they gave me a file locator to check position. It took 3 times to have my baggage and I needed to journey to Panama City Aprt to obtain my luggage following Tallahassee Aprt received it and sent it to Atlanta then to Computer system by Delta.

We may also be sorry that you were not pleased with the complimentary voucher that we delivered. On the other hand, the voucher was intended to convey goodwill and to create amends in some way to the insufficient service you noted. It signifies an total we imagine being good and sensible.

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twenty seventh Oct. I flew from Chicago to Manchester on AA54. You utilised a B757 which was completely unsuitable for just a 7 hr journey. The seats spec/recline/legroom have been what I would anticipate on a vacation charter or commuter flight of one hour. Additionally, the examining mild didn't operate and other than the film there was no channel open up for songs.

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– Absolutely transform your management composition with people that ‘really treatment’ about your primary goal.

the AA individual within the AA terminal to get very snide, when in fact I'd done almost everything in my control to obtain for the airplane inside of a timely vogue.

Right after this conversation, I´ve tried to cancel our flight (not surprisingly I didn´t choose to fly In this particular plane any more), although the attendant organization brusquely warned us that When the airplane was fixed, our luggage would go with the plane! Even though I asked For additional of 3 moments to possess my luggage. Just after +/- three several hours, Despite a lot of individuals worried and worried the airplane left towards Miami. As All people in the plane missing the link that would occur at 21: 30h, AA knowledgeable us that we would be reallocated in another and previous flight in the working day, at midnight. Provided The shortage of Room we encounter in the initial flight (from São Paulo), we experienced managed to ebook the seat twenty, which there isn't any chair before us, so a bit more space for that legs. Which fell down because of these problems with the delay. Arriving in the airport, they manufactured us operate (the man of AA came in a bit car and explained to All people Hurry up Guys, hurry up) to your aircraft. After we arrived at the doorway the supervisor informed us that we must go different within the plane and that we misplaced the chair twenty. She instructed us that she needed to independent others people to to let browse around these guys an Grownup with a child. Humorous no?? Exactly what does she needed?? My six yrs old boy flying by itself??? I just said that I planned to fly jointly, it absolutely was our previous working day of family vacation. I even accept being accommodated on the next flight, she just explained, no you may fly On this 1, and yet again I heard, your luggage will go on this flight. My son recognized what was discussed and start to cry because he didn´t wanted to be divided from certainly one of us.

Their service continues to be horrendous. Following I did not capture a connecting flight to my grandmother’s funeral simply because they only had a person mechanic in the whole airport, they agreed to purchase my resort prices. Nevertheless, it took them 3 months to obtain again to me, and by the time I acquired the Check out, it had already been cancelled.

Tomorrow, on my BIRTHDAY, I’ll treat your 3rd share allocation to be a Unique birthday existing from all of you and tank you because-

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